Express Dent Repair 866-211-4245
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Privacy Policy

Express Dent Repair LLC  ·  Last updated: March 15, 2026

1. Who We Are

This Privacy Policy applies to Express Dent Repair LLC ("Express Dent Repair," "we," "us," or "our"). We operate a mobile paintless dent repair (PDR) service headquartered in Tulsa, Oklahoma, serving the hail belt states including Oklahoma, Texas, Kansas, Missouri, and Arkansas.

If you have questions about this policy, contact us at:
Express Dent Repair LLC
Phone: 866-211-4245
Email: info@expressdentrepair.com


2. Information We Collect

We collect information you provide directly when you:

  • Fill out a contact or estimate request form on our website
  • Call or text our business phone number
  • Apply for our film-with-us program
  • Communicate with us by email or SMS

The types of personal information we may collect include:

  • Contact information: name, phone number, email address, mailing address
  • Vehicle information: year, make, model, damage description
  • Location information: city and state you provide in forms
  • Insurance information: carrier name and claim details (if provided voluntarily)
  • Communication preferences: SMS opt-in status and consent records

We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and referring URL, through standard web analytics tools.


3. How We Use Your Information

We use the information we collect to:

  • Respond to your estimate requests and schedule repairs
  • Communicate with you about your repair via phone, email, or SMS (with your consent)
  • Process insurance claims on your behalf
  • Improve our website and marketing
  • Send appointment reminders and follow-up communications
  • Comply with legal obligations

4. SMS / Text Message Communications

By submitting a form on our website and checking the SMS consent box, you expressly consent to receive text messages from Express Dent Repair at the phone number you provide. These messages may include repair estimates, appointment confirmations, scheduling follow-ups, and service updates.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. Reply HELP for assistance. For support, call 866-211-4245 or email info@expressdentrepair.com.

We do not sell or share your phone number with third parties for their marketing purposes. Carriers are not liable for delayed or undelivered messages.


5. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: CRM platforms (GoHighLevel), form processors (Netlify), and analytics tools (Google Analytics / Google Ads) that help us operate our business. These providers are bound by data processing agreements.
  • Insurance carriers: Your insurer, when handling your claim on your behalf with your authorization.
  • Legal requirements: When required by law, subpoena, or to protect our rights.

6. Google Ads & Analytics

Our website uses Google Ads conversion tracking (ID: AW-17979629904) and Google Analytics to understand how visitors interact with our site. Google may use cookies and similar technologies to serve ads based on prior visits to our site. You can opt out of personalized advertising at google.com/settings/ads.


7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encrypted data transmission (SSL/TLS) on our website, access controls within our CRM and business systems, and regular review of our data handling practices.

No method of transmission over the internet or electronic storage is 100% secure, so while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. If you have questions about the security of your data, contact us at info@expressdentrepair.com.


8. Cookies

Our website uses cookies and similar tracking technologies for analytics and advertising purposes. By continuing to use our site, you consent to our use of cookies. You can control cookies through your browser settings, though this may affect site functionality.


9. Data Retention

We retain your personal information for as long as necessary to provide services, maintain business records, and comply with legal obligations — typically 3–7 years for customer and repair records.


10. Your Rights

Depending on your state of residence, you may have the right to access, correct, or delete your personal information. Oklahoma residents and residents of other states we serve may contact us to exercise these rights. We will respond to verified requests within 30 days.

To submit a request, contact us at info@expressdentrepair.com or call 866-211-4245.


11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.


12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. Your continued use of our site after any changes constitutes acceptance of the updated policy.


13. Contact Us

Questions about this Privacy Policy? Contact us:
Express Dent Repair LLC
📞 866-211-4245
✉️ info@expressdentrepair.com

© 2026 Express Dent Repair LLC. All rights reserved.
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